Shipping & returns

Store Returns

An original receipt or gift receipt is required for all returns and exchanges. Items can be returned within 30 days. Returns with a gift receipt will be refunded in the form of a store credit for the purchased amount. Returns with an original receipt will be refunded in the original form of payment. Cash and check refunds over $100 will be issued as a company check that may take up to 14 business days from time of request. We cannot accept returns on custom items/personalized items, special order items such as furniture, or items damaged through normal wear and tear.  Shipping costs will not be refunded.  Final sale items cannot be returned. Prior purchases are not eligible for price adjustments. 

Shipping

Front Door items ship from our store and arrive within 4-5 business days of receiving your order.  We ship via USPS, UPS or Fed Ex.  Shipping charges are not refunded for returned items. Please note that additional shipping costs may incur for any items that are oversized and overweight.  In this instance, you will be contacted by us to make payment for the additional shipping costs.